Shipping Policy

This Shipping Policy outlines how Sand's Auto processes, handles, and ships parts and products ordered through our website or in person. Please review this policy before placing an order. By completing a purchase, you agree to the terms described below. For questions about a specific order, please contact us using the information at the end of this document.

1. What We Ship

We ship automotive parts, accessories, and other products available for purchase through our dealership. Please note the following limitations:

We do not ship vehicles. Vehicle purchases require in-person pickup or separate transport arrangements (see Section 8)

Certain hazardous materials, including flammable fluids, aerosols, and pressurized canisters, may be subject to shipping restrictions and may only be available for in-store pickup

Oversized or heavy items, such as large body panels, engines, or transmissions, may have limited shipping options or require freight shipping (see Section 5)

2. Where We Ship

a. Domestic Shipping

We currently ship to all 50 U.S. states and the District of Columbia. Some remote locations, P.O. boxes, and APO/FPO addresses may have limited carrier options or extended delivery times.

b. International Shipping

At this time, we do not offer international shipping. All orders must be shipped to a valid U.S. address. If you are located outside the United States and wish to purchase parts or products, please contact us to discuss alternative arrangements.

3. Order Processing Times

Orders are processed on business days, Monday through Friday, excluding federal holidays. Processing times are as follows:

In-stock items: Orders are typically processed and prepared for shipment within one business days of order confirmation

Special-order or back-ordered items: Processing times vary. We will notify you by email with an estimated ship date if your item requires additional lead time

Orders placed on weekends or holidays will begin processing on the next business day

You will receive a confirmation email when your order is placed and a second notification with tracking information once your order has shipped. Processing time is separate from and in addition to transit time.

4. Shipping Methods and Estimated Delivery Times

a. Standard Shipping

Standard shipping is available on most orders and is our default shipping method. Estimated transit time after shipment is two to six business days depending on your location. Delivery to rural areas, Alaska, and Hawaii may take longer.

b. Expedited Shipping

Expedited shipping options may be available at checkout for eligible items and destinations. Selecting an expedited method does not reduce order processing time — it only affects the transit time once the order has shipped. Expedited shipping rates are calculated at checkout based on item weight, dimensions, and destination.

c. Estimated Delivery Dates

All delivery time estimates are provided by the carrier and are not guaranteed. We are not responsible for delays caused by carrier issues, weather events, natural disasters, holidays, or other circumstances beyond our control. Estimated delivery windows are provided as a courtesy and do not constitute a delivery guarantee.

5. Shipping Rates

a. Standard Orders

Shipping rates for standard parts and products are calculated at checkout based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed before you complete your purchase.

b. Free Shipping

We may offer free standard shipping on qualifying orders that meet a minimum purchase threshold. Any active free shipping promotions will be displayed on our website. Free shipping applies to standard delivery only and is not available for expedited, oversized, or freight shipments.

c. Oversized and Freight Items

Large or heavy items that exceed standard carrier size and weight limits may require freight shipping. Freight orders are quoted individually. If your order includes a freight-eligible item, we will contact you after purchase to confirm shipping costs and arrange delivery. Additional fees such as liftgate service or residential delivery surcharges may apply.

d. Hazardous Materials

Items classified as hazardous materials under carrier regulations (including certain fluids, batteries, and aerosols) may incur additional handling fees or may only be available for local pickup. These restrictions are determined by the carrier and applicable regulations, not by our dealership.

6. Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to the carrier's tracking page. You can also contact us directly with your order number and we will provide a status update. Please allow up to 24 or less hours after shipment for tracking information to become active in the carrier's system.

7. Damaged or Lost Shipments

a. Damaged Items

If your order arrives damaged, please take the following steps:

Photograph the damaged packaging and item before opening or discarding any materials

Do not discard the original packaging, as it may be needed for a carrier damage claim

We will work with you to file a carrier claim and arrange a replacement or refund as appropriate. Failure to report damage within the specified timeframe may limit our ability to pursue a claim on your behalf.

b. Lost Shipments

If your tracking information shows delivery but you have not received your package, please first check with neighbors and any secure locations on your property. If the package cannot be located, contact us within one day of the marked delivery date. We will open an investigation with the carrier and work toward a resolution. Please note that carrier investigations may take one to three business days to complete simple incidents and three to ten business days for complicated.

c. Incorrect Items

If you receive an item that is different from what you ordered, contact us within two days of delivery. We will arrange to ship the correct item and provide a prepaid return label for the incorrect item at no cost to you.

8. Local Pickup

Customers in the Post Falls, Idaho area are welcome to pick up parts and products in person at our dealership during regular business hours. To arrange a local pickup:

Select the local pickup option at checkout, if available, or contact us to place a pickup order

You will be notified by phone or email when your order is ready

Please bring your order confirmation and a valid photo ID when picking up your order

Unclaimed pickup orders will be held for eight days, after which they may be restocked and refunded minus any applicable restocking fees

9. Vehicle Transport (Purchased Vehicles)

Vehicles purchased from Sand's Auto are not shipped by us directly. All vehicle sales require one of the following:

In-person pickup at our dealership location in Post Falls, Idaho

Buyer-arranged transport through a licensed auto transport company of the buyer's choosing

We are happy to assist coordinate access to the vehicle for transport pickup and can provide documentation needed by your transport carrier. All transport costs and arrangements are the sole responsibility of the buyer. We are not responsible for any damage that occurs during third-party transport.

10. Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at the time of order. We are not responsible for orders lost, delayed, or returned due to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately. We will make every effort to correct the address before the order ships, but we cannot guarantee changes can be made once an order is in processing.

If a package is returned to us due to an undeliverable address, we will contact you to arrange re-shipment. Additional shipping charges will apply for re-shipment.

11. Contact Us

For all shipping inquiries, order status questions, or to report a shipping issue, please contact us at:

[Sand's Auto]

[4658 W Seltice Way]

[Post Falls, Idaho, 83854]

Phone: [+1 208-659-2124]

Email: [sandsauto6612@gmail.com]

Website: [www.sandsautossales.com]

Business Hours: [9-5 M-F 10:30-2:30 S]