Refund Policy

At Sand's Auto, we want every customer to feel confident doing business with us. This Refund Policy explains the terms under which refunds, returns, and exchanges are handled for vehicle purchases, parts, products, and services. Please read this policy carefully before completing a transaction. If you have any questions, our team is happy to help before you buy.

1. Vehicle Sales

a. All Sales Are Final

All used vehicle sales are final once the purchase agreement has been signed and the transaction is complete. We strongly encourage all buyers to thoroughly inspect any vehicle, request a vehicle history report, and conduct an independent pre-purchase inspection before signing. We do not offer refunds or exchanges on completed vehicle sales except as described below.

b. Deposit Refunds

If a refundable deposit is collected to hold a vehicle, the following terms apply:

Deposits are refundable if we are unable to deliver the vehicle as described or if financing cannot be arranged despite reasonable efforts

Deposits are non-refundable if the buyer elects not to proceed with the purchase after the vehicle has been held

The refundable or non-refundable nature of any deposit will be clearly stated in writing at the time the deposit is collected

c. Misrepresentation

If a vehicle was materially misrepresented in writing at the time of sale (e.g., incorrect mileage, undisclosed salvage title), and you notify us within one day of the purchase date, we will work with you in good faith to reach a fair resolution, which may include a partial refund, repair, or other remedy at our discretion. This does not apply to conditions disclosed at the time of sale or discoverable through reasonable inspection.

d. Dealer-Arranged Financing

If your vehicle purchase was financed through a lender we arranged, any refund or unwinding of the transaction is subject to the lender's approval and the terms of your financing agreement. Refunds on financed vehicles may take additional time to process due to lender involvement.

2. Parts and Products

a. Return Window

Parts and products purchased from us may be returned within seven days of the original purchase date for a refund or exchange, subject to the conditions below.

b. Conditions for Return

To be eligible for a return, items must meet all of the following criteria:

The item is in its original, unused, and uninstalled condition

The item is in its original packaging with all tags, labels, and documentation intact

Proof of purchase (receipt or order confirmation) is provided

The item is not listed as a final sale or non-returnable item at the time of purchase

c. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

Electrical components, including sensors, modules, control units, and switches, once removed from original packaging

Special-order or custom-ordered parts

Hazardous materials, including fluids, lubricants, and aerosols, once opened

Items marked "Final Sale" or "Non-Returnable" at the time of purchase

Any item that has been installed, modified, or shows signs of use or damage

d. Refund Method

Approved refunds will be issued using the original payment method within one business days of our receipt and inspection of the returned item. Refunds to credit or debit cards may take additional time to appear depending on your financial institution.

e. Exchanges

If you received a defective or incorrect item, we will exchange it at no additional cost provided you notify us within seven days of receiving the item. Please contact us before returning any item so we can provide instructions and, where applicable, a prepaid return label.

f. Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, item arrived damaged, or item was materially misdescribed). Return shipping costs are the responsibility of the customer unless the return is due to our error, in which case we will provide a prepaid return label.

3. Services

a. Upholstery Services

Due to the custom and labor-intensive nature of upholstery work, refunds are not available once work has begun. If you are dissatisfied with completed upholstery work, please contact us within one day of service completion. We will evaluate your concern and, if the issue is determined to be the result of workmanship error, we will re-perform the affected work at no charge. We are not responsible for outcomes resulting from customer-supplied materials, pre-existing damage, or customer changes to the original agreed-upon scope of work.

b. Tire Mount and Balance Services

Tire mounting and balancing services are not refundable once performed. If you experience a balance-related issue following service, please return your vehicle within three days and we will re-inspect and re-balance the affected tires at no charge if the issue is determined to be related to our workmanship. We are not responsible for issues caused by pre-existing wheel damage, defective tires, or road conditions.

c. Service Cancellations

If you need to cancel a scheduled service appointment, please notify us at least 24 hours in advance. Cancellations made with sufficient notice will not incur a fee. If a vehicle has already been checked in and work has begun, you may be responsible for labor charges incurred up to the point of cancellation.

d. Diagnostic Fees

Diagnostic fees are charged for time and expertise and are non-refundable, regardless of whether you proceed with the recommended repair or service. The diagnostic fee may be applied toward the cost of repair if you authorize the work.

4. How to Request a Refund or Return

To initiate a return or refund request, please contact us using the information below. We ask that you:

Provide your name, contact information, and proof of purchase

Describe the reason for the return or refund request

For parts and products, do not open, install, or use the item if you intend to return it

Once we receive and review your request, we will contact you within three business days to confirm eligibility and provide next steps.

5. Exceptions and Special Circumstances

We understand that situations arise that fall outside the standard terms of this policy. We reserve the right to make exceptions on a case-by-case basis at our sole discretion. If you feel your situation warrants special consideration, please reach out and speak with a manager. Our goal is always to treat our customers fairly and find a reasonable resolution.

6. Contact Us

For all refund, return, and exchange inquiries, please contact us at:

[Sand's Auto]

[4658 W Seltice Way]

[Post Falls, Idaho, 83854]

Phone: [+1 208-659-2124]

Email: [sandsauto6612@gmail.com]

Website: [www.sandsautossales.com]

Hours: [9-5 M-F 10:30-2:30 S]