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Accessibility Statement

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Our Commitment to Accessibility 

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Sand's Auto is committed to ensuring that our website and physical location are accessible to all customers, including individuals with disabilities. We believe every person deserves equal access to our inventory, services, and information, and we are actively working to improve the accessibility of our digital and in-person experience. 

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We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, physical, speech, cognitive, and neurological disabilities. 

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Website Accessibility Features 

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We have taken the following steps to make our website more accessible: 

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  • Keyboard Navigation: Our website can be navigated using a keyboard alone, without requiring the use of a mouse 

  • Screen Reader Compatibility: Pages are structured with proper headings, labels, and alternative text to support screen reader software 

  • Alternative Text: Images on our site include descriptive alternative text for users who rely on assistive technology 

  • Color Contrast: We aim to maintain sufficient color contrast between text and backgrounds to support users with low vision or color blindness 

  • Resizable Text: Text on our website can be resized using standard browser controls without loss of content or functionality 

  • Descriptive Links: Links are written to be descriptive and meaningful out of context 

  • Form Labels: All online forms include clearly associated labels to assist screen reader users 

  • No Flashing Content: We avoid content that flashes more than three times per second, which can trigger seizures in sensitive individuals 

 

Physical Location Accessibility 

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Our dealership is committed to welcoming all customers at our physical location. We offer the following accommodations: 

  • Accessible parking spaces located near the entrance 

  • Wheelchair-accessible entrance and pathways throughout our showroom and service area 

  • Restroom facilities that meet ADA accessibility requirements 

  • Staff trained and ready to assist customers with disabilities 

  • Vehicle viewing and test drive accommodations available upon request 

 

If you require a specific accommodation not listed above, please contact us in advance and we will make every reasonable effort to meet your needs. 

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Known Limitations 

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While we strive to meet WCAG 2.1 Level AA standards, some areas of our website may not yet fully conform. We are actively working to identify and address these gaps. Known limitations may include: 

  • Some older PDF documents, such as historical forms or third-party brochures, may not be fully accessible 

  • Certain embedded third-party content, such as vehicle listings from external data providers, may not meet our accessibility standards 

  • Some video content may currently lack captions or audio descriptions 

 

We are committed to resolving these issues as quickly as practicable and will continue to make improvements over time. 

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Supported Assistive Technologies 

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Our website is designed and tested to work with the following assistive technologies: 

  • Screen readers, including NVDA, JAWS, and VoiceOver 

  • Voice recognition software, including Dragon NaturallySpeaking 

  • Keyboard-only navigation 

  • Browser zoom and text resizing tools 

 

We recommend using an up-to-date version of your preferred browser and assistive technology for the best experience. 

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Alternative Ways to Access Our Services 

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If you are unable to access any information or complete a transaction on our website due to a disability, we are happy to assist you through alternative means. Please contact us and we will: 

  • Provide vehicle information, pricing, and availability over the phone 

  • Process parts and product orders by phone or in person 

  • Schedule service appointments, including upholstery and tire mount and balance services, via phone or email 

  • Arrange accessible in-person appointments at our dealership 

 

Feedback and Contact Information 

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We welcome your feedback on the accessibility of our website and services. If you encounter any barriers, have difficulty accessing any content, or would like to request an accommodation, please reach out to us using the contact information below. We take all accessibility concerns seriously and aim to respond within one business day. 

 

[Sand's Auto] 

[4658 W Seltice Way] 

[Post Falls, Idaho, 83854] 

Phone: [+1 208-659-2124] 

Email: [sandsauto6612@gmail.com] 

Website: [www.sandsautossales.com] 

 

When contacting us about an accessibility issue, please describe the barrier you encountered, the assistive technology or browser you are using (if applicable), and the page or feature affected. This will help us respond more effectively. 

Formal Complaints 

If you are not satisfied with our response to an accessibility concern, you have the right to contact the following external bodies: 

  • U.S. Department of Justice, Civil Rights Division: www.ada.gov or 1-800-514-0301 

  • Your state's Human Rights Commission or equivalent agency 

 

Our Ongoing Efforts 

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Accessibility is an ongoing commitment, not a one-time project. We regularly review our website and physical location to identify areas for improvement. Our efforts include: 

  • Periodic accessibility audits of our website using both automated tools and manual testing 

  • Staff training on accessibility best practices and customer assistance 

  • Review of third-party tools and integrations for accessibility compliance 

  • Monitoring updates to WCAG guidelines and adjusting our practices accordingly 

 

We are dedicated to making continuous progress and ensuring that all customers, regardless of ability, can access and enjoy everything Sand's Auto has to offer. 

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